Driver & Partner Terms (Summary)

What NamCab asks of drivers and transfer providers, what they earn, and where they stand — in plain language.

Last updated 8 July 2026

This page summarises the working relationship between NamCab and the drivers and transfer providers who use the marketplace. The full contractual terms are accepted in the driver app during onboarding; if anything here conflicts with those terms, the accepted terms govern.

Your status

Drivers and transfer providers are independent operators, not NamCab employees. You choose when to go online, which offers to accept, and how much you work. You are responsible for your own vehicle, running costs, and tax affairs with NamRA. NamCab provides the marketplace: rider demand, pricing, navigation, the trip record, and support.

What you earn

  • On-demand rides: you keep 75% of every fare. NamCab’s service commission is 25%.
  • Transfers: providers keep 93% of each fixed-price transfer.
  • Earnings are paid out weekly. Every trip shows a full fare breakdown in the driver app.
  • Cash fares are collected by you directly; commission on cash trips is settled through your weekly statement.

What we require before you drive

All of the following, verified before your first trip and kept current:

  • National ID and driver’s licence (front and back).
  • Police clearance certificate.
  • Vehicle registration, vehicle insurance, and a roadworthiness certificate.
  • A live selfie and short verification video, so the person driving matches the documents.
  • Any road transportation permit required for your vehicle and service under Namibian law. Operating lawfully is your responsibility; we may ask for proof.
Expiring documents are tracked in the app. If a licence, insurance policy, roadworthiness certificate or police clearance lapses, you will be asked to renew it — and access is paused until you do.

What we expect on the road

  • Follow the Community Guidelines and Safety Policy on every trip.
  • Only cancel accepted trips for good cause, and never because of a rider’s destination.
  • Complete trips in the app — no off-platform trips arranged through NamCab, and no soliciting riders off-platform.
  • Keep your vehicle clean, roadworthy and insured.

What you can expect from us

  • Transparent pricing and a published commission that does not change without notice.
  • A fare-dispute process you can use too — including when a rider underpays a cash fare.
  • Deactivation only on stated grounds, with reasons given and a working appeal process.
  • Support that answers, and a safety team that takes driver reports as seriously as rider reports.

Questions about this policy?

If this policy affects a trip you took or an issue you're facing, our support team can help — fare disputes, reports and appeals all start with a support request.

Submit a support request

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