NamCab policies
Every rule we hold the marketplace to, published in plain language. These pages summarise and, together with the Terms of Service, govern how NamCab works.
Fares, payments & refunds
How fares are calculated, how to cancel, and how refunds and fare disputes work.
Refund & Cancellation Policy
When cancelling is free, when a fee applies and what it is, how each payment method is refunded, and how fare disputes work.
Updated 9 September 2026
Pricing & Fare Transparency Policy
What goes into a NamCab fare, how surge works, and the promise that the fare you accept is the fare you pay.
Updated 9 September 2026
Payments, Wallet & Financial Crime Policy
How each payment method works, what the NamCab wallet can and cannot do, who we verify and how, and how we guard against money-laundering and fraud.
Updated 9 September 2026
Community & safety
The standards everyone on NamCab agrees to, and how we keep trips safe.
Community Guidelines
The standards every rider, driver and provider agrees to the moment they use NamCab.
Updated 8 July 2026
Safety & Incident Response Policy
What we do before, during and after every trip to keep riders and drivers safe — and exactly what happens when something goes wrong.
Updated 9 September 2026
Accessibility & Non-Discrimination Policy
NamCab is for everyone. Service animals ride, assistive devices travel free, and no one is refused for who they are or where they live.
Updated 8 July 2026
Anti-Fraud Policy
The schemes we watch for, how honest users stay clear, and what happens to accounts that cheat the marketplace.
Updated 9 September 2026
Drivers & partners
What we ask of drivers and transfer providers, and what they can expect from us.
Driver & Partner Terms (Summary)
What NamCab asks of drivers and transfer providers, what they earn, and where they stand — in plain language.
Updated 9 September 2026
Deactivation & Appeals Policy
Nobody loses access to their livelihood without a reason, a record, and a right of appeal.
Updated 9 September 2026
Insurance Disclosure Statement
A plain-language statement of what insurance exists on a NamCab trip — and what does not.
Updated 4 September 2026
Service & data
Complaints, lost property, and how we handle your personal information.
Complaints Handling Policy
How to complain, what happens next, and the deadlines we hold ourselves to.
Updated 8 July 2026
Lost Property Policy
Left something in the car? Here is exactly how to get it back.
Updated 8 July 2026
Data Protection & Retention Policy
What we collect, why, how long we keep it, and the rights you can exercise — ahead of Namibian data-protection law, not behind it.
Updated 9 September 2026
Cookie & Tracking Notice
What this site and namcab.com store in your browser, and what we deliberately avoid.
Updated 8 July 2026