Frequently asked questions

Download the NamCab app, set your pickup and destination, and choose a ride category. You will see a fare estimate before you confirm. Once a driver accepts, you can watch them arrive on the map — check the number plate matches before you get in.

Yes — you can cancel at any point before the trip is completed, and NamCab does not currently charge any cancellation or no-show fees. If we ever introduce them, we will announce the fee schedule at least 14 days in advance. If you end a ride mid-trip, you pay for the distance travelled so far.

If no driver accepts within a few minutes, the request expires automatically and you are not charged. You can try again straight away — availability changes minute to minute.

Quick ride for everyday trips, Premium for a nicer car, Last mile for short hops, fixed-price Transfers (including airport routes), plus shared options: Carpool, Churchpool and Schoolpool for regular school runs.

Children must be accompanied by an adult on regular rides. Schoolpool is our structured service for school runs, with consistent vetted drivers and parent visibility.

Base fare + distance + time, with a minimum fare per category, all in Namibian Dollars and VAT-inclusive. The estimate is shown before you book, and the final fare can never exceed 120% of that estimate unless you change the destination or add stops.

In cash, directly to your driver at the end of the trip — the app shows the exact amount, and the trip record is your receipt. Organisations can open a corporate account and get invoiced monthly. Card and wallet payments are on our roadmap.

Open the trip in the app and choose “Get help / Dispute fare”, or submit a support request here, within 30 days. We acknowledge within 2 business days and aim to resolve within 14 days. Approved refunds are paid in cash or by EFT, or credited to a corporate invoice.

At times of very high demand a multiplier can apply so more drivers come online. It is always shown before you confirm — never added afterwards — and never applies to fixed-price transfers or Schoolpool.

No. Tipping is never expected or required. If a driver went out of their way and you want to add something in cash, that is entirely between you.

Apply in the driver app. You will need your national ID, driver’s licence, police clearance certificate, vehicle registration, insurance and a roadworthiness certificate, plus a quick selfie and verification video. Once everything is verified, you can start accepting trips.

Drivers keep 75% of every on-demand fare — NamCab’s commission is 25%, published and stable. Transfer providers keep 93% of fixed-price transfers. Payouts run weekly, and every trip shows a full breakdown.

No. You choose when to go online and which offers to accept, and declining an offer carries no penalty. After accepting, though, only cancel for good cause — and never because of the rider’s destination.

The app tracks expiry dates and reminds you to renew. If a required document lapses, access is paused automatically until you upload the renewal — it is not a sanction, and no appeal is needed.

Accounts are only restricted on stated grounds, with reasons given, and every deactivation can be appealed within 14 days. An independent reviewer decides appeals within 14 days.

Report it from the trip screen or raise a fare dispute — the process works for drivers too. Repeated non-payment by a rider leads to account action on their side.

Every driver is identity-verified with police clearance before their first trip, every vehicle needs insurance and a roadworthiness certificate, every trip is GPS-tracked, and the app has an SOS button and live trip sharing.

If anyone is in danger, call 10111 (police) or emergency medical services first. Use the in-app SOS button — it alerts our safety line with your live trip position. Safety reports are handled ahead of all other queues.

Report it from the trip screen (“Get help → Lost item”) or submit a support request. We can trace the exact vehicle and driver for every trip, and we arrange collection or a drop-off. Self-collection is always free; drop-offs may carry a small driver return fee shown before you confirm.

From the trip screen in the app, or through a support request here under “Driver conduct” or “Rider conduct”. Every report is reviewed by a person. Zero-tolerance violations — violence, sexual misconduct, impaired driving — lead to permanent removal.

Account details, trip records and support history — kept for defined periods and never sold. You can request a copy, correction, or deletion of your data at any time.