Frequently asked questions

Download the NamCab app, set your pickup and destination, and choose a ride category. You will see a fare estimate before you confirm. Once a driver accepts, you can watch them arrive on the map — check the number plate matches before you get in.

Yes — you can cancel at any point before the trip is completed. It is free before a driver accepts, within 2 minutes of acceptance, or whenever your driver is running 10 minutes late. After that a flat fee applies — N$10 on Quick ride and Last mile, N$20 on Premium, none on transfers — and it goes mostly to the driver for their time. The app tells you before you confirm whether the cancellation is free.

If no driver accepts within a few minutes, the request expires automatically and you are not charged — a card ride is only ever charged after a driver has accepted, and a Credits debit is returned to your balance. You can try again straight away — availability changes minute to minute.

Quick ride for everyday trips, Premium for a nicer car, Last mile for short hops, parcels, and fixed-price Transfers (including airport routes). Shared options — Carpool, Churchpool and Schoolpool for regular school runs — are built and will open later.

Children must be accompanied by an adult on regular rides. Schoolpool is our structured service for school runs, with consistent vetted drivers and parent visibility.

Base fare + distance + time, with a minimum fare per category, all in Namibian Dollars and VAT-inclusive. The fare is shown before you book and fixed when you request the ride — it does not change with traffic or the actual trip. Only a destination change re-prices it, and you confirm the new fare first.

In cash to your driver at the end of the trip; by card, on PayToday’s secure page once a driver has accepted (NamCab never sees your card number); or with NamCab Credits, a balance you can top up from your card and spend on rides. Organisations can open a corporate account and get invoiced monthly.

Open the trip in the app and choose “Get help / Dispute fare”, or submit a support request here, within 30 days. We acknowledge within 2 business days and aim to resolve within 14 days. Credits refunds are immediate, card refunds reach your card in 7–14 days, cash refunds are paid in cash or by EFT, and corporate trips are credited on the next statement.

At times of very high demand a multiplier can apply so more drivers come online. It is always shown before you confirm — never added afterwards — stays between 0.9× and 1.5×, and never applies to fixed-price transfers.

No. Tipping is never expected or required. If a driver went out of their way and you want to add something in cash, that is entirely between you.

Apply in the driver app. You will need your national ID, driver’s licence, police clearance certificate, vehicle registration and current licence disc, plus a quick selfie and verification video. Insurance and a roadworthiness certificate are recommended and can be added later. Once everything is verified, you can start accepting trips.

Drivers keep 75% of every on-demand fare — NamCab’s commission is 25%, published and stable — and 75% of any cancellation fee a rider pays. Transfer providers keep 93% of fixed-price transfers. Cash fares are yours on the spot. Every Monday the app shows your statement for the past week: your share of card, Credits and corporate trips, less NamCab’s commission on your cash trips. A statement in your favour is paid to your verified bank account by EFT; one in NamCab’s favour you pay by EFT within seven days with the statement number as reference. A balance over N$200 that is past its due date pauses going online until the balance is back at N$200 or under.

No. You choose when to go online and which offers to accept, and declining an offer carries no penalty. After accepting, though, only cancel for good cause — and never because of the rider’s destination.

The app tracks expiry dates and reminds you to renew. If a required document lapses, access is paused automatically until you upload the renewal — it is not a sanction, and no appeal is needed.

Accounts are only restricted on stated grounds, with reasons given, and every deactivation can be appealed within 14 days. An independent reviewer decides appeals within 14 days.

Report it from the trip screen or raise a fare dispute — the process works for drivers too. Repeated non-payment by a rider leads to account action on their side.

Every driver is identity-verified with police clearance before their first trip, every vehicle is registered with a current licence disc, every trip is GPS-tracked, and the app has an SOS button and live trip sharing.

If anyone is in danger, call 10111 (police) or emergency medical services first. Use the in-app SOS button — it alerts our safety line with your live trip position. Safety reports are handled ahead of all other queues.

Report it from the trip screen (“Get help → Lost item”) or submit a support request. We can trace the exact vehicle and driver for every trip, and we arrange collection or a drop-off. Self-collection is always free; drop-offs may carry a small driver return fee shown before you confirm.

From the trip screen in the app, or through a support request here under “Driver conduct” or “Rider conduct”. Every report is reviewed by a person. Zero-tolerance violations — violence, sexual misconduct, impaired driving — lead to permanent removal.

Account details, trip records, payment records and support history — kept for defined periods and never sold. You can request a copy or correction at any time, and delete your account from the app; trip and payment records are kept for the periods the law requires, without your profile attached.