NamCab Help Centre
How can we help?
Answers, policies and support for riders, drivers and partners — written plainly, published openly.
Frequently asked questions
Booking, fares, cash payment, driving, safety — the answers people ask for most.
Read more →Refunds & cancellations
Cancel any ride before it completes — no fees currently apply. How fare disputes and refunds work.
Read more →Contact support
Raise a support request — fare disputes, lost items, conduct reports, account help.
Read more →Our policies
Every rule we hold riders and drivers to — and every promise we make back — is published here.
Fares, payments & refunds
How fares are calculated, how to cancel, and how refunds and fare disputes work.
Community & safety
The standards everyone on NamCab agrees to, and how we keep trips safe.
Drivers & partners
What we ask of drivers and transfer providers, and what they can expect from us.
Service & data
Complaints, lost property, and how we handle your personal information.
Top questions
How do I book a ride?＋
Download the NamCab app, set your pickup and destination, and choose a ride category. You will see a fare estimate before you confirm. Once a driver accepts, you can watch them arrive on the map — check the number plate matches before you get in.
Can I cancel a ride? Does it cost anything?＋
Yes — you can cancel at any point before the trip is completed. It is free before a driver accepts, within 2 minutes of acceptance, or whenever your driver is running 10 minutes late. After that a flat fee applies — N$10 on Quick ride and Last mile, N$20 on Premium, none on transfers — and it goes mostly to the driver for their time. The app tells you before you confirm whether the cancellation is free.
Refund & Cancellation Policy →How is my fare calculated?＋
Base fare + distance + time, with a minimum fare per category, all in Namibian Dollars and VAT-inclusive. The fare is shown before you book and fixed when you request the ride — it does not change with traffic or the actual trip. Only a destination change re-prices it, and you confirm the new fare first.
Pricing & Fare Transparency Policy →How do I pay?＋
In cash to your driver at the end of the trip; by card, on PayToday’s secure page once a driver has accepted (NamCab never sees your card number); or with NamCab Credits, a balance you can top up from your card and spend on rides. Organisations can open a corporate account and get invoiced monthly.
How do I become a NamCab driver?＋
Apply in the driver app. You will need your national ID, driver’s licence, police clearance certificate, vehicle registration and current licence disc, plus a quick selfie and verification video. Insurance and a roadworthiness certificate are recommended and can be added later. Once everything is verified, you can start accepting trips.
Driver & Partner Terms →How much do drivers earn?＋
Drivers keep 75% of every on-demand fare — NamCab’s commission is 25%, published and stable — and 75% of any cancellation fee a rider pays. Transfer providers keep 93% of fixed-price transfers. Cash fares are yours on the spot. Every Monday the app shows your statement for the past week: your share of card, Credits and corporate trips, less NamCab’s commission on your cash trips. A statement in your favour is paid to your verified bank account by EFT; one in NamCab’s favour you pay by EFT within seven days with the statement number as reference. A balance over N$200 that is past its due date pauses going online until the balance is back at N$200 or under.