NamCab Help Centre
How can we help?
Answers, policies and support for riders, drivers and partners — written plainly, published openly.
Frequently asked questions
Booking, fares, cash payment, driving, safety — the answers people ask for most.
Read more →Refunds & cancellations
Cancel any ride before it completes — no fees currently apply. How fare disputes and refunds work.
Read more →Contact support
Raise a support request — fare disputes, lost items, conduct reports, account help.
Read more →Our policies
Every rule we hold riders and drivers to — and every promise we make back — is published here.
Fares, payments & refunds
How fares are calculated, how to cancel, and how refunds and fare disputes work.
Community & safety
The standards everyone on NamCab agrees to, and how we keep trips safe.
Drivers & partners
What we ask of drivers and transfer providers, and what they can expect from us.
Service & data
Complaints, lost property, and how we handle your personal information.
Top questions
How do I book a ride?＋
Download the NamCab app, set your pickup and destination, and choose a ride category. You will see a fare estimate before you confirm. Once a driver accepts, you can watch them arrive on the map — check the number plate matches before you get in.
Can I cancel a ride? Does it cost anything?＋
Yes — you can cancel at any point before the trip is completed, and NamCab does not currently charge any cancellation or no-show fees. If we ever introduce them, we will announce the fee schedule at least 14 days in advance. If you end a ride mid-trip, you pay for the distance travelled so far.
Refund & Cancellation Policy →How is my fare calculated?＋
Base fare + distance + time, with a minimum fare per category, all in Namibian Dollars and VAT-inclusive. The estimate is shown before you book, and the final fare can never exceed 120% of that estimate unless you change the destination or add stops.
Pricing & Fare Transparency Policy →How do I pay?＋
In cash, directly to your driver at the end of the trip — the app shows the exact amount, and the trip record is your receipt. Organisations can open a corporate account and get invoiced monthly. Card and wallet payments are on our roadmap.
How do I become a NamCab driver?＋
Apply in the driver app. You will need your national ID, driver’s licence, police clearance certificate, vehicle registration, insurance and a roadworthiness certificate, plus a quick selfie and verification video. Once everything is verified, you can start accepting trips.
Driver & Partner Terms →How much do drivers earn?＋
Drivers keep 75% of every on-demand fare — NamCab’s commission is 25%, published and stable. Transfer providers keep 93% of fixed-price transfers. Payouts run weekly, and every trip shows a full breakdown.