Insurance Disclosure Statement

Namibia does not yet have e-hailing-specific insurance legislation. Rather than imply cover that does not exist, this statement sets out honestly what protection applies on a NamCab trip today.

What is in place

• Every vehicle must carry a current NaTIS licence disc, renewed annually and tracked in the app, and a NaTIS certificate of registration — these are the vehicle documents NamCab verifies.
• Vehicle insurance is strongly recommended, and requested during signup. Where a driver provides a certificate we record it and track its renewal. NamCab does not make it a precondition for driving, and this statement will not claim otherwise — Namibia has no e-hailing insurance requirement to enforce. Roadworthiness certificates are treated the same way.
• Namibia’s MVA Fund provides statutory cover for death and bodily injury from motor vehicle accidents on Namibian roads — including for passengers — independent of NamCab.
• Every trip has a GPS record, which makes establishing the facts of an accident far easier than in an unrecorded taxi trip.

What you should know

• NamCab is a marketplace, not the transport provider, and does not currently provide its own passenger-liability or personal-accident insurance on top of the driver’s cover and the MVA Fund.
• The scope of a driver’s vehicle policy is a matter between the driver and their insurer; some private policies treat fare-carrying use differently. We encourage drivers to hold cover appropriate to how they actually use the vehicle.
• Personal belongings are not insured by NamCab — see the Lost Property Policy for how we help recover them.

If you are in an accident

Follow the steps in the Safety & Incident Response Policy. Our safety team will share the trip record and the driver’s insurance details with those lawfully entitled to them, and can point you to the MVA Fund claims process.