Safety & Incident Response Policy

Before the trip

• Every driver is vetted before their first trip: national ID, driver’s licence, police clearance certificate, vehicle registration and licence disc — plus a live selfie and verification video so the person driving matches the documents.
• Expiring documents are tracked. A lapsed driver’s licence, licence disc or police clearance pauses the driver until it is renewed; insurance and roadworthiness certificates, where a driver has provided them, are tracked for renewal in the same way.
• Riders see the driver’s name, photo, vehicle and registration plate before the car arrives. Check the plate before you get in.

During the trip

• Every trip is GPS-tracked from pickup to drop-off.
• The in-app SOS button connects to our safety line and records the trip position at the moment it is pressed. Use it if you ever feel unsafe.
• You can share your live trip status with someone you trust.
• Either party may end a trip early if they feel unsafe; safety-related early endings are never penalised.

If there is an accident

Drivers are encouraged to hold vehicle insurance appropriate to their use of the vehicle, and accident victims may also have claims under Namibia’s MVA Fund. See the Insurance Disclosure Statement for a plain-language explanation of what is and is not covered.

1. 1Make sure everyone is safe and call 10111 (police) or emergency medical services if anyone is injured.
2. 2Report the incident in the app or to support@namcab.com as soon as reasonably possible.
3. 3Our safety team acknowledges accident reports urgently — ahead of ordinary support queues — and gathers the trip record, driver details and insurance information.
4. 4The driver involved is taken off the platform while a serious incident is reviewed. This is a neutral safety measure, not a finding of fault.

After an incident

• We follow up with everyone involved and explain the outcome of our review.
• We cooperate with the Namibian Police and other authorities on lawful investigations.
• Zero-tolerance findings (violence, sexual misconduct, impaired driving) result in permanent removal.