Payments, Wallet & Financial Crime Policy

How you can pay

Card payments and your card details

• Card payments are processed by PayToday, a Namibian payment service provider acquiring through Nedbank Namibia. You enter your card details on PayToday’s page, in a separate secure browser view; NamCab never sees, transmits or stores your card number.
• A payment counts only once our servers have confirmed it directly with PayToday, including the amount. Nothing about your payment is decided by what your phone reports.
• Card refunds are processed by our team through the payment provider and reach your card in 7–14 days. See the Refund & Cancellation Policy for when a refund is automatic.

What the NamCab wallet can and cannot do

• Wallet credit can only be spent on NamCab services. It cannot be withdrawn as cash, sent to another person, or refunded to a card. There is no interest on a balance.
• Your wallet balance is meant to be used, not cashed out. If you delete your account, any unused balance is lost — the app tells you so before you confirm, so you can cancel and spend it first.
• Every movement on your balance — top-up, ride payment, refund, reward — is recorded and visible in your transaction history.
• The wallet is limited by account tier. Every rider starts at Tier 1 (verified phone number): top-ups of up to N$5,000 a day and N$10,000 a month, a maximum balance of N$10,000, and N$25,000 in total top-ups before identification is required. A top-up that would exceed a limit is declined and you are offered the Tier 2 route.
• Tier 2 (verified identity) raises the limits to N$10,000 a day, N$25,000 a month and a N$25,000 balance. To move to Tier 2, send support your full legal name and a copy of your government-issued identity document; a NamCab administrator checks the document and records your name and ID number before the tier is granted.
• These limits are set by us to keep the wallet a low-risk, closed-loop balance. They are notified to the Bank of Namibia and may be adjusted, including downwards, following its guidance. Any change will be announced in the app.

Know-your-customer checks

We verify who is on our platform in proportion to what they can do on it:

• Riders register with a verified phone number (one-time passcode). Riding and paying in cash needs nothing more.
• Riders who fund the wallet above the Tier 1 limits provide their full legal name and a copy of their identity document, checked by an administrator before Tier 2 is granted.
• Drivers and transfer providers complete full identity verification before they can accept a single trip — national ID, driver’s licence, vehicle registration and licence disc, police clearance, plus a live selfie and verification video — and provide a bank confirmation letter before their first payout.
• Business accounts are vetted before activation, including the organisation’s registration details and the people authorised to run the account.

Anti-money-laundering commitments

• Every payment, top-up, refund and trip is recorded, with the parties, the amounts and the payment provider reference, and kept for the period the law requires.
• The wallet is closed-loop and capped precisely so that it cannot be used to move value: the only way money leaves the platform is as a driver’s or provider’s share of a completed, GPS-recorded trip, paid to a verified bank account.
• We review payment and trip records for patterns inconsistent with genuine use — structured top-ups, one card funding many accounts, top-ups followed by cancellations, and rider–driver pairs that only ride with each other — and act on what we find.
• We report suspicious activity to the Financial Intelligence Centre where the Financial Intelligence Act 13 of 2012 requires it, and we cooperate with lawful requests from the Bank of Namibia, NamRA and law-enforcement agencies.
• Accounts used for financial crime are closed and, where appropriate, reported. Amounts obtained by fraud are recovered from payouts, invoices or wallet balances.

Regulation

NamCab is a technology marketplace, not a bank or a payment institution. Card payments are made through a licensed Namibian payment service provider, and we engage the Bank of Namibia on how the Payment System Management Act applies to the wallet and to fares we collect on drivers’ behalf. Our AML/CFT, KYC & Payments Policy sets out our commitments in full and is available on request.