Pricing & Fare Transparency Policy

How a fare is built

Every on-demand fare is calculated the same way, for every rider:

• A base fare for the ride category, plus a per-kilometre rate for distance and a per-minute rate for time, plus any booking fee shown for the category.
• A minimum fare applies so short trips remain worthwhile for drivers.
• All amounts are in Namibian Dollars and include VAT at 15% — the price you see is the price you pay.

Our transparency promises

• You always see a fare estimate before you book.
• The final fare will never exceed 120% of that estimate unless you change the destination or add stops mid-trip.
• Transfers are fixed-price per route — the price shown is exactly what you pay, regardless of traffic.
• A full fare breakdown is available on every trip receipt in the app.
• When we change base rates, we announce the change in the app before it takes effect.

Surge pricing

At times of very high demand, a surge multiplier may apply so that more drivers come online and riders can still get a car. Where surge applies:

• the multiplier is shown to you before you confirm the booking — never added afterwards;
• the 120% cap still applies to the estimate you accepted;
• surge never applies to fixed-price transfers or Schoolpool subscriptions.

What drivers and providers earn

We publish our marketplace economics because fair, predictable earnings are part of fair pricing:

• Drivers keep 75% of every on-demand fare; NamCab’s service commission is 25%.
• Transfer providers keep 93% of each fixed-price transfer.
• Carpool, Churchpool and Schoolpool are cost-sharing services — NamCab charges a small facilitation fee shown at booking, not a commission on a commercial fare.

If the fare looks wrong

If your final fare exceeds the cap, doesn’t match the route you travelled, or a fee appears that was not shown at booking, raise a fare dispute — see the Refund & Cancellation Policy. Fare-calculation errors in our favour are refunded in full.