Pricing & Fare Transparency Policy

How a fare is built

Every on-demand fare is calculated the same way, for every rider:

• A base fare for the ride category, plus a per-kilometre rate for distance and a per-minute rate for time, plus any booking fee shown for the category.
• A minimum fare applies so short trips remain worthwhile for drivers.
• All amounts are in Namibian Dollars and include VAT at 15% — the price you see is the price you pay.

Our transparency promises

• You always see the fare before you request the ride.
• The fare is fixed when you request: it is not recalculated from the actual trip, so traffic, detours or a slow trip never raise it, and a quick trip is not repriced downwards either.
• The only thing that changes the fare is a destination change you make. The app shows the new fare and the difference, and nothing changes until you confirm.
• Transfers are fixed-price per route — the price shown is exactly what you pay, regardless of traffic.
• A full fare breakdown is available on every trip receipt in the app.
• When we change base rates, we announce the change in the app before it takes effect.

Surge pricing

At times of very high demand, a surge multiplier may apply so that more drivers come online and riders can still get a car. Where surge applies:

• the multiplier is shown to you before you confirm the booking — never added afterwards;
• it is bounded: never below 0.9× and never above 1.5× the standard fare, calculated from demand in your pickup area over the previous ten minutes;
• it is locked into your ride when you request it, including for any destination change you make later;
• surge never applies to fixed-price transfers.

Cancellation fees

A flat cancellation fee — N$10 for Quick ride and Last mile, N$20 for Premium, none on transfers — applies only to late cancellations and no-shows, and the app tells you before you confirm whether it applies. The full rules are in the Refund & Cancellation Policy.

What drivers and providers earn

We publish our marketplace economics because fair, predictable earnings are part of fair pricing:

• Drivers keep 75% of every on-demand fare and 75% of every cancellation fee; NamCab’s service commission is 25%.
• Transfer providers keep 93% of each fixed-price transfer.
• Carpool, Churchpool and Schoolpool, when they open, are cost-sharing services — NamCab charges a small facilitation fee shown at booking, not a commission on a commercial fare.

If the fare looks wrong

If you were charged something other than the fare you accepted, the route recorded is not the route you travelled, or a fee appears that was not shown at booking, raise a fare dispute — see the Refund & Cancellation Policy. Fare-calculation errors in our favour are refunded in full.