Accessibility & Non-Discrimination Policy

Our commitments

• No rider is refused service on the basis of race, ethnicity, religion, sex, gender identity, sexual orientation, disability, age or appearance.
• No destination discrimination: drivers may not refuse or cancel a trip because of where the rider is going.
• Riders with disabilities are entitled to reasonable assistance entering and leaving the vehicle.

Service animals and assistive devices

• Guide dogs and other service animals ride with their handler. Refusing a service animal is a violation of this policy, regardless of allergies or preference, and is treated as a serious conduct matter.
• Foldable wheelchairs, walkers, crutches and other assistive devices are carried at no extra charge.

In the app

• We work to keep the apps usable with the screen readers and accessibility settings built into iOS and Android.
• If an accessibility barrier in the app blocks you from booking or driving, tell us — accessibility reports are triaged as bugs, not suggestions.

Reporting discrimination

If you experience discrimination on a NamCab trip, report it from the trip screen or submit a support request under “Driver conduct” or “Rider conduct”. Every discrimination report is reviewed by a person, and confirmed violations carry consequences up to permanent deactivation.