Anti-Fraud Policy

Fraud on a ride-hailing platform is rarely victimless: fake trips distort driver earnings, GPS manipulation inflates fares for real riders, and false disputes are paid for by everyone else. We monitor for it and act on it.

What counts as fraud

• Fake or staged trips, including trips between colluding rider and driver accounts.
• GPS spoofing or any manipulation of location, distance or time to change a fare.
• Marking a trip complete without transporting the rider.
• False fare disputes, false damage claims or false incident reports.
• Account fraud: identity misrepresentation, document forgery, account sharing or selling, and taking over another person’s account.
• Soliciting riders off-platform to evade the marketplace (also a safety violation — off-platform trips have no GPS record or insurance trail).
• Refusing to pay, or underpaying, a lawful cash fare.

How we detect it

Every trip carries a GPS trace, timestamps and a fare breakdown, and every account carries verified identity. We compare claims against those records, monitor for anomalous patterns across accounts, and review flagged activity manually before acting on it.

Consequences

• Confirmed fraud leads to account deactivation; serious or repeated fraud is permanent.
• Fraudulently obtained amounts are recovered — from payouts, invoices or wallet balances where they exist.
• Criminal fraud is reported to the Namibian Police.
• If your account is deactivated for suspected fraud and you believe we got it wrong, you can appeal — see the Deactivation & Appeals Policy.