Data Protection & Retention Policy
What we collect, why, how long we keep it, and the rights you can exercise — ahead of Namibian data-protection law, not behind it.
Last updated 9 September 2026
Namibia’s Data Protection Bill has not yet been enacted. We choose to operate as if strong data-protection law already applied, aligning our practices with established regional standards. This page summarises how; the full Privacy Policy on namcab.com is the formal notice.
What we collect and why
| Data | Why we have it |
|---|---|
| Account details (name, phone, email) | To operate your account and contact you about trips. |
| Trip records (GPS trace, timestamps, fare) | Safety, receipts, fare disputes and fraud prevention. |
| Driver verification documents | Legal vetting: identity, licensing, police clearance and vehicle registration; optional insurance and roadworthiness records when provided. |
| Driver bank account details | Paying out earnings. Stored encrypted; only the last four digits are displayed. |
| Payment records | Receipts, refunds, settlements and disputes: the amount, method, time and the payment provider’s reference. Card numbers are entered on PayToday’s page and held by PayToday, never by NamCab. |
| Identity details for wallet Tier 2 (full name, ID number) | Required by anti-money-laundering law before higher wallet limits are enabled. |
| Support and dispute history | To resolve your cases and meet our service standards. |
How long we keep it
- Trip records: kept while your account is active, then retained only as long as needed for legal, tax and dispute purposes before deletion or anonymisation.
- Payment, top-up and refund records, and identity details collected for wallet Tier 2: kept for at least five years after the transaction or the end of the relationship, as the Financial Intelligence Act requires.
- Driver verification documents: kept while the driver is active, plus a limited period afterwards for legal defence; expired superseded documents are purged on renewal. When a driver deletes their account, their documents are deleted immediately.
- Support cases: kept for the period in which a dispute could still arise from them.
- Verification selfies and videos: used for identity confirmation and not repurposed.
Your rights with us
Exercise any of these by submitting a support request or emailing support@namcab.com. Identity verification is required before data is released — we will not hand your trip history to someone else.
- Access: ask for a copy of the personal data we hold about you.
- Correction: ask us to fix inaccurate details.
- Deletion: delete your account from the app (Profile → Delete account) or ask us to. Your name, phone number, email and photo are removed and your phone number is freed for re-use; trip and payment records are kept, without your identity attached to the profile, for the periods the law requires.
- Objection: tell us if you believe we are using your data beyond these purposes.
Who we share data with
- Drivers and riders see the minimum about each other needed for the trip: first name, photo, vehicle, plate, pickup and destination — never your phone number in the clear or your trip history.
- Authorities: only on lawful request, and we keep a record of such requests.
- Service providers, bound by contract to use data only to provide the service: hosting (Amazon Web Services, Cape Town region), SMS and email delivery, push notifications, crash reporting, and PayToday for card payments.
- Our servers and backups are in South Africa, not Namibia. Backups are encrypted, kept for 30 days and stored privately.
- We do not sell personal data. Ever.
Questions about this policy?
If this policy affects a trip you took or an issue you're facing, our support team can help — fare disputes, reports and appeals all start with a support request.
Submit a support request