Lost Property Policy

What to do first

1. 1Report the lost item from the trip screen in the app (“Get help → Lost item”), or submit a support request with the trip details. The sooner you report, the higher the chance of recovery.
2. 2We contact the driver and check whether the item was found.
3. 3If found, we arrange a return: collection from the driver at an agreed public place, or a drop-off.

Return arrangements

• Returning an item takes a driver off the road, so a modest driver return fee — shown to you before you confirm the return trip — may apply for drop-offs. Collecting the item yourself is always free.
• Valuable items (phones, wallets, documents) should be described before handover so we can confirm the right owner.
• Unclaimed found items are logged and held; items unclaimed after 30 days may be handed to the Namibian Police as found property.

What we can and cannot do

• We can trace the exact vehicle and driver for every trip — this is usually decisive.
• We cannot guarantee recovery, and NamCab does not insure personal belongings left in vehicles.
• Drivers who find items are expected to report them promptly; keeping a rider’s property is treated as a conduct violation.